• Refund policy

Refund policy

At IronCladStitch, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your boots, we are here to help.

Return Eligibility & Timeframe

  • 30-Day Window: You have 30 days from the date of delivery to initiate a return.

  • Condition: To be eligible for a return, your item must be new, unworn, unused, and in the exact condition that you received it. It must also be in its original packaging.

Non-Returnable Items & Exchanges

  • Exchanges: We currently do not offer direct exchanges. If you need a different size, color, or style, please initiate a return for your original purchase and place a new order on our website once approved.

Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own return shipping costs.

  • Defective or Damaged Products: If the item you received is defective, damaged, or incorrect due to our error, IronCladStitch will cover the cost of return shipping. Please contact us immediately with photos of the issue so we can provide a prepaid return label.

How to Initiate a Return

  1. Contact Us: Email our customer support team at support@IronCladStitch.com within 30 days of receiving your order. Please include your order number, reason for return, and clear photos if the item is damaged or defective.

  2. Review & Approval: Our team will review your request. Once approved, we will provide you with detailed instructions and the exact Return Address.

  3. Ship the Item: Send the package using a trackable shipping service. Please do not send your purchase back without contacting us first.

Order Cancellations & Modifications

  • 24-Hour Window: You may cancel or modify your order within 24 hours of purchase free of charge.

  • After 24 Hours: Once 24 hours have passed, your order enters processing and cannot be canceled or modified. If you no longer want the item, you will need to follow our standard return process once the package arrives.

Refund Process & Timeline

  • Inspection: Once your return is received and inspected at our warehouse, we will send you an email notifying you that we have received your returned item and whether your refund has been approved.

  • Processing Time: If approved, your refund will be processed back to your original payment method. Please allow up to 10 business days for the refund credit to show up in your account or statement, depending on your card issuer.

Contact Information

For any questions regarding our Return & Refund Policy, please reach out to us:

  • Store Name: IronCladStitch

  • Email Support: support@IronCladStitch.com

  • Phone: +1 269 569 9082

  • Address: 465e Boston Turnpike, Apt 5, Shrewsbury, MA 01545, US